Frequently Asked Questions
- How to fix connection issues with AirComfort when it is not working anymore?
- How to change AirComfort batteries?
- How to make AirComfort data appear on ExoticPet App graphs?
- How to know if AirComfort’s ‘Temperature’ on ExoticPet App has exceeded its range?
- How to know if AirComfort’s ‘Humidity’ on ExoticPet App has exceeded its range?
- How to get the latest AirComfort’s data on ExoticPet App?
- How do I get the AirComfort charts with a longer time period?
- How do I change the unit measurement in the ExoticPet App?
- How do I update the firmware on my AirComfort version2?
- Why is AirComfort data displayed differently between Android and iOS ExoticPet Apps?
- Why do Android phones require Bluetooth access permission for ExoticPet App?
- Is there an app for Apple Watch?
- I’ve been getting very low humidity after using the AirComfort device for a few months, but the temperature readings remain accurate; how did this happen?
- Does the AirComfort device still give me readings even when I’m not at home?
- What should I do if I am having difficulty adding or connecting sensors? My phone is running Android 12.
- What should I do if I added a new sensor days ago but don’t see it on my sensors list?
- Is there a phone number for support / customer service?